Refund Policy

At [Your Shop Name], we aim to provide a smooth and hassle-free shopping experience. If you are not satisfied with your purchase, we are here to assist you with refunds under the terms outlined below.

1. Eligibility for Refunds

You may request a refund if:

• The product is returned in its original, unused condition with tags and packaging intact.
• The return request is made within [Number of Days, e.g., 30 days] from the date of delivery.
• Proof of purchase (e.g., receipt or order confirmation) is provided.

Non-Refundable Items:Certain items are not eligible for refunds, including:

• Personalized or custom-made products.
• Items marked as "final sale."
• Perishable goods or consumables.
• Digital products or downloadable software.

2. Refund Process

To request a refund:

1. Contact Us: Email us at [your-email@example.com] or call us at [your-phone-number].
2. Provide Details: Include your order number, the reason for the refund, and any supporting documentation (e.g., photos of defective items).
3. Return the Item: Ship the product back to us in its original packaging using a trackable shipping method.

3. Refund Timeframe

Once we receive your returned item, we will:

• Inspect the item to ensure it meets refund eligibility criteria.
• Process your refund within [Number of Days, e.g., 7-10 business days].

Note: Refunds will be issued to the original payment method used during purchase.

4. Shipping Costs

• Refund on Shipping: Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the product was damaged, defective, or incorrect.

5. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

• Check your bank account or payment method for any pending transactions.
• Contact your bank or credit card company, as processing times may vary.
• If the issue persists, reach out to us at [your-email@example.com].

6. Damaged or Defective Items

If your product arrives damaged or defective:

• Contact us immediately at [your-email@example.com].
• Provide your order number and photos of the damaged product.
• We will issue a full refund or send a replacement at no extra cost.

7. Cancellations

If you wish to cancel your order before it ships:

• Contact us as soon as possible.
• Orders that have already shipped cannot be canceled but may qualify for a return and refund.

8. Contact Us

For questions or concerns about refunds, please reach out:

• Email: [your-email@example.com]
• Phone: [your-phone-number]
• Address: [your-shop-address]

Thank you for shopping with [Your Shop Name]. We are committed to ensuring your satisfaction and resolving any issues quickly and fairly.